If you are designing a survey for Pick’n Save, consider including various questions to gauge customer satisfaction and gather feedback. Here are some example questions you could use:
Customer Experience:
- How satisfied are you with your overall shopping experience at Pick ‘n Save?
- How would you rate the cleanliness of our stores?
- How would you rate the friendliness and helpfulness of our staff?
- How satisfied are you with the variety of products available?
- How easy is finding the items you are looking for in our store?
Product Quality and Availability:
- How would you rate the quality of the products you purchased?
- How often do you find out-of-stock items when shopping with us?
- Are there any products or brands you would like to see us carry?
Store Environment:
- How would you rate the organization and layout of our store?
- How satisfied are you with the store’s signage and product labeling?
Pricing and Promotions:
- How would you rate the value for money of our products?
- How satisfied are you with the variety and frequency of our promotions and discounts?
- How easy is it to find information about current sales and promotions?
Checkout Experience:
- How would you rate the efficiency of our checkout process?
- How satisfied are you with the payment options available?
Customer Service:
- How satisfied are you with handling any issues or complaints you’ve had?
- How likely are you to seek assistance from a store employee if needed?
Loyalty and Recommendations:
- How likely will you recommend Pick ‘n Save to friends and family?
- How likely will you return to Pick ‘n Save for your future grocery needs?
Additional Feedback:
- How could we improve your shopping experience at Pick ‘n Save?
- Do you have any additional comments or suggestions for us?
These questions cover various aspects of the shopping experience, providing a comprehensive view of customer satisfaction and areas for improvement.